Terms & Conditions
You hereby agree that you accept the following booking terms and conditions.
1.1 The agreed start date of any Class which you have booked onto cannot be amended once payment has been received by us.
1.2 In the event that payment for a renewal of a Term Package is not received before the renewal deadline date mentioned in our communication via email or text, we can no longer reserve your place in the next Term.
2.1 If you change you mind and wish to cancel a Term Package booking you may do so within fourteen (14) days from making the booking. You may do so by contacting us in writing. You will receive a full refund of the tuition fees paid less any classes taken or untaken that fall within the fourteen (14) day period.
2.2 After the fourteen (14) day cooling off period has ended, Term Packages cannot be cancelled for any reason.
2.3 After this period, we shall not provide any Class Credits or refunds in respect of any Classes that you are unable to atten for whatever reason.
3. LESSON MANAGEMENT
3.1 In certain circumstances it may not be possible to continue your allocated Class. In such circumstances we will provide you with a suitable alternative Class, and give you notice of such reallocation in advance.
3.2 We will endeavour to provide a temporary replacement Teacher in the event of any Teacher absence. Where a replacement Teacher is not available, Classes may be cancelled at short notice. We reserve the right to replace Teachers on a temporary or permanent basis, if necessary once the Term has started.
3.3 If we are unable to provide the Class for any reason, we will endeavour to provide a ‘make up’ lesson at an mutually agreed date or offer you a Class Credit. The Credits can be used to reduce the fees of any future bookings.
3.4 For private classes, in exceptional circumstances like illness, we will attempt to accommodate any request you make with no less than 10 hours’ notice. If the slot you request is not available we will make alternative suggestions. If we cannot accommodate your request you will be unable to change you class day and time. Any changes you wish to make to your booking must be sent to us on the group chat started by us.
3.5 Extra lessons may be arranged during holiday periods by mutual agreement.
3.6 You may, if you wish, be present during the lesson. We do advise you to stay around so you understand your children’s progress and can review with them after the lesson.
4. INTELLECTUAL PROPERTY
4.1 Materials supplied electronically by us remain the Intellectual Property of Rainbow Seeds Cantonese and must not be shared with others.
5. RECORDING OF LESSONS
5.1 Lessons may be recorded and photographed for training and promotional purposes. Those recordings and photographs may be used on social media. You have chosen your permission for us to use your photos/videos or not during signup. You shall inform us of any changes to your permission preference as soon as possible.